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Trusted by Travelers Worldwide

4.8

Great for a day trip to Ha Long

Our group of six used the 16-seater van for a roundtrip from Hanoi to Ha Long Bay. The van was modern and the air conditioning worked perfectly, which we really needed in the afternoon heat. It was convenient that all the tolls and parking fees were included in the booking price.

Emily S.

1 April 2026

5.0

Smooth and reliable service

I used the 4-seater sedan for a transfer between cities and the car arrived exactly on time. The driver helped with our luggage and the vehicle was very well-maintained inside. I appreciated that the price was fixed from the start so there was no confusion about extra costs at the end.

Marcus T.

26 March 2026

5.0

Perfect for the trip to Sapa

We booked a 7-seater SUV for our trip from Hanoi to Sapa. Since there were four of us with big suitcases, we were worried about space, but the car was actually quite roomy. The driver was professional and the AC worked perfectly for the long drive.

Amanda J.

5 March 2026

4.9

Fast-track was a big help

The fast-track service at the airport was a huge help after our long flight. Someone met us right away and led us through the immigration lines much faster than the regular queue. Our private car was waiting right at the exit, so we got to our hotel without any hassle.

David H.

6 February 2026

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Frequently Asked Questions

How much luggage can I bring with me?
It depends on the vehicle you choose. A 4-seater is best for 2 people with bags, while a 7-seater SUV fits 4 people with luggage comfortably. For larger groups of up to 10 people with suitcases, we recommend the 16-seater van to ensure there is enough space for everyone.

What happens if my trip goes over the 10 hour or 380km limit?
Our standard private transfer rates cover up to 10 hours of service or a total distance of 380km. If your specific route or schedule exceeds these limits, an additional surcharge may apply. It is best to provide your estimated itinerary when booking so we can confirm the final price for you.

How do I find my driver when I arrive at the airport?
If you have booked our arrival package, a representative will be waiting for you at the arrival terminal holding a sign with your name on it. For those using the Fast-Track service, our staff will actually meet you before you reach the immigration area to help you through the priority lanes.

Are road tolls and parking fees included in the price?
Yes, the price you pay includes all necessary parking fees and road tolls for your journey. You do not need to worry about having local currency ready for these costs. Please note that personal expenses, meals, and optional tips for your driver are not included.

Can we customize our route or make stops along the way?
One of the best parts of a private transfer is the flexibility. You are welcome to request stops for photos, food, or rest breaks as long as they are within the general route and time limit of your booking. Just let your driver know what you need during the trip.

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Still have questions?

We are available 24/7 to assist with vehicle sizes, booking details, or any last minute changes to your itinerary. We are just a phone call away.